Here is what I found: Another concrete company received a bad review from a client. In the explanation or justification, a comment was made referring that this company has Quote "have fallen short in quality and service as we have heard from many of their customers calling us."
Now I ask you good people out there in residential land, If you had a company that belongs to the BBB and is a license, bonded, insured company through the State of Nevada would you call another concrete company to complain about their work or would you use the power of the pen and contact the BBB so it would stop performing poor quality and service? Do you know that you can also contact the State Contractors board for the same thing? That statement from this other company above just does not make sense to me, Does it to you? Wouldn't you call the company you had the work done through to voice this and try to get a resolution from them? The review does not state that they were being asked to repair or fix anything, so why were they called in the first place? Any suggestion? (if so, please comment)
I know that my company has not provided a record of perfect service or quality every single day, 365 days a year, what company does? I do know, since I take all calls personally and not an estimator or secretary I get less then 10 calls a year on any type of problem what so ever, and when you are doing over 200 jobs a year that is less then .05% complaints. I do know, that there is no unresolved issues of quality or service that have contacted me and only just a few personality differences. (I have an odd sense of humor)
I found this from a google review when I typed in Concrete Patios Las Vegas. I was researching my competition to keep our prices competitive. I know this company well and have always treated them with respect. I guess the feelings are not mutual. So, my final question to the general public is:
WHY WOULD ANY COMPANY TRY TO DISCREDIT ANOTHER COMPANY IN THIS MANNER ?
0 comments:
Post a Comment